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Service und Support bei Problemen mit Maschinen

YOUR PRODUCTION MUST BE UP AND RUNNING

After Sales Services from Ramatech

Even the most reliable machine needs care and maintenance. Wear parts need to be replaced, and you need quick and competent help in the event of error messages or problems. You may also have special requests at a later date and want to extend the scope of the machine or provide your team with special training to increase the performance of the machines. Ramatech will not leave you out in the rain, but will be at your side with service and support.

Simply contact our technical customer service on +41 419 142 623 or support@ramatech.ch or use our contact form.

Does your machine or accessories need servicing? We will be happy to do this for you or have the scope of maintenance determined by our qualified service technicians. We also offer the (preventive) replacement of spare and wear parts to ensure the reliable operation of your machine.

We come to you on site. Wherever you need us for servicing, maintenance work, troubleshooting or to determine the scope of maintenance – our service technicians will be happy to visit you and carry out the appropriate measures.

The software of many of our systems allows fault diagnostics or troubleshooting via remote access. We can also read out current software statuses or error messages online and react accordingly. Ideally, this means we don’t even have to come to you.

Do you need a spare part for one of our standard or special machines? Or would you like to identify a spare part based on pictures using the machine number? Then simply contact us and we will take care of it.

Do you have subsequent special requests, do you want to expand the scope of the machine or has the availability of parts from suppliers changed? We can convert your machine for you on request. As a rule, this is carried out in-house, but conversions can also be carried out on site in special cases.

Do you have questions about our machines, spare parts or special requests? Or do you need information that goes beyond the operating instructions or spare parts list? Simply contact us by e-mail or telephone – we will be happy to help you.

Correct and fast operation increases the performance of every machine. Machine-specific training courses are held before each delivery. Our range of services also includes special training courses for self-maintenance.